Balm Care

We are proud to offer a 30 day return policy on all our products. If you are not satisfied after using the product the company will pick up the product and will pay back all the money you spent on it. Just write an email to the following address: help@velitessport.com *.
If a product you bought online shows quality defects and you want to return it, no problem! You can return it at our online shop. As soon as we receive it, our quality department will check the product. 
If a product, purchased at one of our official shops shows quality defects, you can return it at any other of our shops of the country where you bought it. Our sales persons will check the product for defects. We will pay back your money, if -after detailed inspection – the product proves to show material defects of manufacture or doesn’t adjust to the normal sales conditions of Velites. Velites will refund all the expenses incurred such as shipping costs, package collection and product costs.
Not covered under this warranty are all the defects caused by misuse, use of force or natural wear and tear.
No refund is possible for products that were not purchased at one of our online Velites shops or at one of our official shops.
You should take into account that the usable life of a product largely depends on how it’s used and on the conditions in which it’s used. The company accepts no liability for defects caused by improper use and natural wear and tear. Products that have reached the end of their useful life, which is minimum 6 months for cables , Hand Grips and Wrist Wraps , will not be replaced. 
Range of Velites Creams: these products are perishable and have an expiration date, which is printed on the recipients of all our creams.
You have 30 days to try out the creams and all the other Velites products. However, if more than 20% of the product (quantity considered to be sufficient to test its efficiency) is used within the established period of time, the product will be considered to be non-refundable.