SHIPPING & PAYMENT INFORMATION
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. MVMT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
Fulfilment is done in the first 24 hours after placing an order. Sending depends on our shipment partners but we use the following sending options depending on continent: Europe : 1-4 days after fulfillment. USA : 1-4 days after fulfillment. International : 1-14 days after fulfillment depending on location.
ORDER INFORMATION & CONCERNS
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled".
"If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com"
PRODUCT INFORMATION & CONCERNS
For the Earth 2.0 and Fire 2.0 Follow this tutorial :
Please refer to the second photograph of each model on the product description. You will find a picture like this one to be able to select the correct size:
Refer to this video tutorial to select the correct hand grips based on your personal preferences:
SHIPPING & PAYMENT INFORMATION
Rocket ship grade aluminum stainless steel and the cables are covered with Nylon or PVC. The Bag of the Jump rope is made from Felt.
Yes! Thee is a free version and a Pro Version. The proversion with access to programs and the full list of workouts is paid and it costs up to 9,90 dollars (6€/month) per month.
We have a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the product parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your velites product through on your own. The warranty does not cover water damage, normal wear and tear,accidental glass damage, scratches, strap damage, or fabric deterioration through use. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.